Privacy policy

This Privacy Policy is issued by The Warisan Hotel (the “Hotel”), which includes its parents, subsidiaries, and affiliates, and covers information collected and used by the Hotel during its business. The Hotel may collect and use your information using this Site.  We have prepared this Privacy Policy to explain how we collect and manage your information.

INFORMATION WE COLLECT:

Information you give us.  In using the Site, you may provide us with information that personally identifies you. For example, we collect information from you when you make a booking through our reservation system or stay at the Hotel. Information collected during the reservation and your stay may include:

• Your name, email address, home and business address, phone number, nationality and payment card information; and
• Information such as stay and room preferences made during the course of your reservation, such as your preferred room type and specific requests to the Hotel.

This information may be provided to us directly when you make a reservation through our reservation system, our websites, the hotel, or mobile applications. Sometimes, we may receive this information from a third party, such as when you book through an online travel agency or hotel booking site.

INFORMATION WE GET FROM YOUR USE OF THE SITE. We also collect information from you when you browse the Site, use our mobile applications or participate in certain services at the Hotel, such as wireless internet services. In these instances, information such as your country information, internet protocol (“IP”) address, media access control address and other characteristics about your system or device may be automatically collected. This information may be collected for functional purposes and to improve your experience when using these services. This information may also be used for aggregated trend and statistical analysis, showing you more relevant advertisements and messages.  Site usage may also provide us with other information including, without limitation, domain server, type of computer, type of web browser and other relevant information about your online experience and use of the Site.

INFORMATION STORED ON YOUR COMPUTER (“COOKIES”). When you visit this Site, the Hotel may store some information on your computer. This information will be a "cookie" or similar file and can help us maintain and improve this Site. A "cookie" is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, recording such things as Internet addresses, passwords, and preferences. When you visit the website again, the cookie allows that site to recognize your browser. It cannot be executed as code or deliver viruses. With most Internet browsers, you can erase "cookies" from your computer hard drive, block all "cookies," or receive a warning before a "cookie" is stored. Please refer to your browser instructions to learn more about these functions.

HOW WE USE THIS INFORMATION: We use the information collected from you primarily to fulfil your hotel reservation. Before your stay, this may include sending your information to the Hotel or sending you pre-stay communications. Following your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience.

In some instances where we have your consent or where permitted under applicable law, we may send you marketing communications (including text messages) for products and services that we believe would be relevant for you. We also may use information related to your stay to display targeted advertisements on our websites or third-party websites or to send you more relevant messaging. Additionally, we use this information for aggregated trend and statistical analysis to evaluate and improve our products and services, plan new hotel locations and services and other market research.

WHO WE SHARE YOUR INFORMATION WITH: We will share your information with the Hotel you are staying at to fulfill your reservation. We may also share your information with third-party service providers to provide services about our business and help us improve our products and services. For example, we might use a third party or a third-party product for market research and data analytics. Subject to local consent requirements, third-party service providers may assist us with various marketing campaigns in certain instances. We may also share your information with third parties to extend special offers about their own products and services to you. Any such parties must agree to comply with our privacy requirements before we provide them with information.

Aside from the purposes described above, we do not share your stay information with any other third parties unless we have your consent or under special circumstances, such as:

• when we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees, the public or Hotel property;
• when disclosure is required to comply with a judicial proceeding, court order, subpoena, warrant or legal process; or
• in the event of a merger, asset sale, or other related transaction.

There may be other times when we collect and use personal information, for example, if you choose to participate in one of our competitions or sweepstakes, sign up to receive our newsletters or other special offers and promotions, download one of our mobile applications or participate in one of our other services. In these instances, we will collect information from you for running and administering the respective competition, sweepstakes or service that you have elected to participate in. The information collected may include personal details such as your name, address, contact information, and certain demographic information. In each case, we will collect, use and secure your information consistent with the general principles set out in this Privacy Policy unless we tell you otherwise.

DATA TRANSFER

As the Hotel is affiliated with other hotels owned by affiliated companies, the information that you provide us during a reservation or through the provision of any other services may be transferred to any of our affiliated entities and hotels around the world to carry out or facilitate these services.

LOCATION INFORMATION AND SERVICES

We may receive information about your location and provide you with the services described above through your use of our websites and mobile applications. For example, suppose you are using our mobile applications and have consented to sharing your location information. In that case, this information might be collected through GPS or Bluetooth technologies to enable us to provide certain services to you, such as customized offers and promotions. In addition to your use of our websites and mobile applications, we may also receive location information from wireless networks or cellular towers in proximity to your mobile device, through your internet protocol (“IP”) address or through your use of other services we provide at our hotels, such as wireless internet services. We may also have access to location information you provide through your use of social media, such as when you “tweet” your location. Your location preferences can be set or modified at the device level or by modifying your settings with the relevant social media platform.

SOCIAL MEDIA

We may use social media features like the Facebook “Like” button on our websites and mobile applications. Certain information may be shared or otherwise provided to us through your use of these features in conjunction with our services and programs. Subject to your account and privacy settings, we may also see information you post when using these social media platforms, whether or not you are using one of our services. In some instances, depending on the circumstances, we may contact you on these social media platforms. The information you post on social media sites and the controls surrounding these disclosures are governed by the respective policies of these third parties.

HOW WE SECURE YOUR INFORMATION

We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are implemented to protect against any unauthorized access, disclosure, damage or loss of your information. Information collection, transmission and storage can never be guaranteed to be completely secure. However, we ensure that appropriate security safeguards are in place to protect your information.

MANAGING YOUR PREFERENCES AND INFORMATION

We want to ensure that you have the necessary tools to control the information you provide us, including how we communicate with you. You must also contact us to update your information if any of it is inaccurate or changes.

MANAGING YOUR INFORMATION

Through the provision of the services described above, we, and in some instances our third party partners and service providers, may communicate with you in relation to a reservation or to support any other services that we provide.

In the event any information that you provide to us is inaccurate and changes need to be made or you would like certain information deleted, your information can be updated on the Site or by contacting a customer service representative at the Hotel.  Please note that in some instances, it may not be possible to delete certain pieces of your information. In other instances, we may not be able to delete certain pieces of information stored on our systems or provided to third parties in connection with the services discussed in this Privacy Policy.

SPECIAL INFORMATION FOR CALIFORNIA CONSUMERS

California residents may request a list of certain third parties to which we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per calendar year. In your request, please attest that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us through one of the methods listed under the “How to contact us” section. Please allow up to thirty (30) days for a response.

LINKS TO OTHER SITES

Our websites and applications may contain links to websites that are maintained and/or controlled by third parties. We make no representations or warranties concerning such third-party websites. We encourage you to review the privacy policies of these third-party websites, as their privacy practices may differ from ours.

CHILDREN

Our websites are not intended for children and do not intentionally solicit or collect personal information from individuals under 18. If we are notified or otherwise discover that a minor’s personal information has been improperly collected, we will take all commercially reasonable steps to delete that information. In limited instances, we may have a campaign or program targeted towards children. In these instances, details on the information practices will be presented within the terms and conditions of the program or campaign.

CHANGES TO THIS PRIVACY POLICY

In some instances, we may have to change, modify or amend this Privacy Policy to comply with the evolving regulatory environment or the needs of our business. We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, subject to any applicable legal requirements.